No one did customer service better than Craig Potts.
“I think the biggest thing I learned from him was about being a servant.” long-time co-worker Nick McKenna, Assistant Athletics Director for Sports Fields, said. “He has got a servant heart for the athletics department. It has always been about helping our teams and athletics department growth for our student-athletes, fans and coaches. That is the biggest thing – for Craig it has always been about serving others and benefitting the athletics department. Amazingly, that has come from personal sacrifices many times, whether that was family or personal time. For me, that is what I think I learned – the reminder of how to serve the others.”
The job has changed quite a bit since Potts was hired. Before the athletics department staff ballooned, Goertz and his crew handled a lot of chores outside of field maintenance. The list of what Potts might do on a certain day was endless.
“For a long time, we did everything from equipment, loading the football trucks, driving the football trucks, unloading the football trucks,” Potts said. “We didn’t necessarily do all of the work, but we chipped in. If I noticed bleachers were bent or something needed fixed, we handled it. We did the little things. If the lights went out, we worked on that. Changing lightbulbs on scoreboards, fixing gates, we handled it all.”
Potts and McKenna have developed a friendship and respect after years of sweating side by side to make Aggieland safe for the athletes and maintaining the ever-expanding and improving facilities.
“It is very surreal to see where we were when we started to where we are now,” McKenna said. “He has been such a pivotal part of that growth of the athletics department. I could not have asked for a better mentor and friend of Texas A&M Athletics and our crew.”
Always looking to advance his profession and share his knowledge, Potts has been connected with the Sports Turf Managers Association, Texas Turfgrass Association and South Texas Sports Turf Managers Association. He has is a past president of TTA and the South Texas Sports Turf Managers Association. He has also served on the board of directors for the Safe Foundation, a charity foundation for STMA.
A native of Bryan, Potts has spent his entire life in the Brazos Valley. He graduated from Texas A&M in 1990 with a Bachelor of Science degree in range science. After that, he devoted his entire life to Aggieland, making sacrifices to provide the best for Texas A&M.
“The sacrifices made by me haven’t been as much as the sacrifices made by my family,” Potts said. “Going back to Leo and Mr. Pickard, that you just knew if there was an event you were going to be there. To have the support from my family, knowing I may miss some events, was the only way I could do this job. That was probably my biggest sacrifice, the times I missed with my family.”