A-to-Z: Mitchell Tennis Center
Whether you're planning your trip to the Mitchell Tennis Center, walking up to the door or settling in to your seat, we hope you have a wonderful visit to Aggieland. Use this A-to-Z guide to answer many of the questions you may have about a game day in Aggieland.
A
ACCESSIBILITY
Texas A&M University recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990.
Accessibility at Mitchell Tennis Center
ADMISSION
All fans, including infants, must have a ticket for admission to reserved sections. All fans are admitted free of charge in general admission (subject to availability).
ALCOHOL POLICY
Alcohol will be available for purchase at select matches in the 2025 season.
ANIMALS
Animals are not permitted inside the Mitchell Tennis Center, with the exception of service animals and service animals in training.
ANNOUNCEMENTS/PAGES
Public Address announcements are restricted to emergency situations only and must be requested through University Police at (979) 845-2345.
ATM LOCATIONS
There are no ATMs inside of the Mitchell Tennis Center. Transactions inside the stadium will be cashless.
B
BABY CHANGING STATIONS
Baby changing stations are located in the men’s and women’s restrooms on the ground level.
BAGS/BACKPACKS
The Southeastern Conference and Texas A&M have adopted a clear bag policy for all its athletic venues. Bags must adhere to the 12-1-1 rule and will be searched upon entry into the stadium. Visit 12thMan.com/BeClear for dimensions and details.
BANNERS, SIGNS, FLAGS
No unauthorized banners, signs, or flags may be brought into any Texas A&M Athletics venue.
BICYCLES
Bicycles are not permitted to be locked on to any gates surrounding the Mitchell Tennis Center. Bike racks are available surrounding entrances to the stadium.
C
CAMERAS
Cameras are permitted in the Mitchell Tennis Center for both fans and working news media. We kindly ask that camera lenses do not exceed 6 inches for personal usage. Camera bags and tripods are not allowed. No flash photography is permitted. All photos taken in the Mitchell Tennis Center must be for editorial or personal use only and may not be used for advertising, promotions or other trade purposes, or any other commercial or promotional endeavor, without the permission of Texas A&M.
CODE OF CONDUCT
In the spirit of sportsmanship, Texas A&M and SEC fans shall:
- Conduct themselves in a manner that represents Texas A&M, the Southeastern Conference and the NCAA with honor, dignity and respect.
- Demonstrate the qualities of civility and sportsmanship at all times.
- Not use vulgar, abusive, racist, sexist, demeaning or intimidating language at any time.
- Support the players, coaches and officials in a positive manner.
- Treat the visiting team, coaches and fans with courtesy & respect at all times.
- Not engage in cheers that are vulgar, crass or demeaning.
- Refrain from entering the playing field at any times, including after the game.
- Not become inebriated or belligerent.
- Be a positive role model for those around them by treating others with courtesy and respect.
Continuing inappropriate behavior may result in the guest having his/her tickets revoked, being ejected from the stadium or arrested by police. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.
Guests are encouraged to report any issues and concerns to a nearby event staff member.
COMPLIMENTS, COMPLAINTS, COMMENTS
We endeavor to make the gameday experience at our venues the best experience possible, but we recognize that there is always room for improvement. If you notice an issue, please let us know by submitting your comment at 12thman.com after clicking the 'Contact Us' link at the bottom of the page.
Guests with a compliment, complaint or comment on gameday are encouraged to speak with a nearby event staff member.
CONCEALED CARRY
Texas A&M Athletics events are exempt from recent concealed carry state legislation. Firearms are not allowed on gameday.
CONCESSIONS
Texas A&M Athletics’ official concessionaire is Levy Restaurants. Concession stands are located inside the Mitchell Tennis Center. Credit cards are exclusively accepted at all permanent concession stands in the stadium. Concessions stands will be open for food and beverage purchases throughout the season. Check out the water section for details as fans are permitted to bring (1) sealed bottle of water up to a gallon in size.
E
ELEVATORS
An elevator is located at the entry for fans’ convenience. You do not need a pass to use the elevator, but as a reminder, all bags will be searched upon entry to the stadium.
- Elevator: Access to courtside seats, general seating area and press box.
EMERGENCIES
While at the game, dial 911 in an emergency on your cell phone (or on a campus phone, dial 911). If you have any questions or concerns, contact a uniformed officer, usher, gate person, or athletic staff member wearing an ID.
ENTRIES (GATES)
Entries open 60 minutes prior to first serve.
- Springer Stadium Club: Main
- HS Coaches: Main
- Media: Main
- Press Box: Main
- Recruits: Main
- Students: Main
- TAMU Player-Guest: Main
- TAMU Student-Athletes: Main
- Ticket Sales, Will Call, Resolution: Any Ticket Window
- Visiting Team Player Guest: Main
F
FIRST AID
For first aid needs please contact an usher or uniformed officer for assistance.
G
GUEST SERVICES
Questions can be directed to the nearest usher or event staff member.
H
HELP
While at the game, dial 911 in an emergency on your cell phone (or on a campus phone, dial 911). If you have any questions or concerns, contact a uniformed officer, usher, gate person, or athletic staff member wearing an ID.
L
LACTATION STATION
Station is available at the following location:
- Ground level: Room 117
LOST AND FOUND
During the event, patrons can go to the ticket office at the main entry. As the Official Host Committee of Texas A&M University, MSC Hospitality is responsible for managing the Campus Lost & Found currently housed within the Memorial Student Center. To claim lost items, call the MSC Lost & Found at (979) 845-1515 or go to MSC Suite 2240 Monday-Friday 8 a.m. to 5 p.m. Note: Unclaimed items found at the Mitchell Tennis Center are delivered to the MSC.
LOST CHILDREN & GUESTS
If you become separated from a child/relative/friend, contact the nearest stadium personnel for assistance. In case of emergency call the University Police at (979) 845-2345.
M
MEDIA SERVICES
Media will call is located at main entry. Media parking should be arranged in advance through the Athletics Communications Office. Contact the office in advance for information on obtaining necessary passes.
MERCHANDISE (12th MAN SHOP)
Fans can purchase Texas A&M merchandise at 12th Man Shop located near the main entry.
Texas A&M merchandise can also be found 24 hours a day at 12thmanshop.com, which is the only store giving back a portion of all sales to support Texas A&M Athletics.
P
PARKING
Parking is available in lots 100 d & e (disabled parking available within the lots). Parking is free on days when not in conflict with a men's basketball or baseball game.
PRESS BOX
The press box is located on the upper level. All media must have a proper credential for entry. Contact the Athletics Communications Office (979-845-5725) in advance for information on obtaining a pass. You can enter the press box through the elevator located at the main entry or via the stairs.
PROHIBITED ITEMS
- Purses, bags & backpacks that do not adhere to the 12-1-1 bag policy.
- Artificial noise makers
- Beverages (including alcoholic beverages), except one sealed clear plastic bottle of water
- Firearms
- Tobacco products (of any kind)
- Ice chests
- Umbrellas
- Strollers
- Pets
- Stadium seats in excess of 16 inches. No lawn chairs.
- Unauthorized banners, signs, or flags
R
RAMPS
There are no ramps in the stadium. Guests may use elevator for vertical transportation.
RE-ENTRY
Re-entry is permitted. Please ask for assistance before existing the venue.
RECYCLING
All Texas A&M Athletic venues are single stream recycling facilities.
RESTROOMS
Restrooms are located on ground level of the venue.
S
SMOKING POLICY
Smoking, vaping and use of any tobacco products are not allowed anywhere inside any Texas A&M Athletics venue.
SOLICITATION & DISTRIBUTION OF LITERATURE
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without advance written permission from Texas A&M University.
STADIUM SEATS
Personal stadium seats are allowed in the venue but cannot be in excess of 16 inches in width. No lawn chairs are permitted.
T
TAILGATING
Visit tailgating.tamu.edu's site specific rules section for information regarding tailgating on West Campus.
TICKETS
All fans, including infants, must have a ticket for admission to reserved sections. All fans are admitted free of charge in general admission (subject to availability).
Ticket windows at the venue are open on game days 60 minutes prior to start.
W
WATER
Fans may bring in 1 clear, unopened plastic water bottle. Water is available for purchase.
WILL CALL
Will Call tickets purchased directly from the 12th Man Foundation Ticket Center can be picked up at any ticket windows. Dropped off Will Call is accepted and distributed at designated ticket windows. All ticket windows are open 60 minutes to start time.
